Chappell Roan has insisted she has 'zero tolerance for aggressive behaviour towards fans'.
The singer, 28, has faced huge backlash after footballer Jorginho claimed his step-daughter Ada, 11, was threatened by Chappell's bodyguard on Saturday after she spotted the star in the same hotel in Brazil.
Jorginho's wife, Catherine Harding, who shares Ada with her ex partner Jude Law, claims the 'aggressive' security guard 'berated' her and her daughter after the child had walked past Chappell's table.
Chappell has insisted she was not aware of the incident, and a new statement has insisted the singer has 'zero tolerance' for such behaviour toward fans.
'Chappell was not aware of any interaction between this mother/daughter and a third-party security office,' a spokesperson for the star said on Monday.
'She did not see them at breakfast in her hotel, as she said in her video. She did not direct her personal security or anyone on her team to interact with them.'
Chappell Roan has insisted she has 'zero tolerance for aggressive behaviour towards fans'. The singer, 28, has faced huge backlash after footballer Jorginho claimed his step-daughter Ada, 11, was threatened by Chappell's bodyguard on Saturday.
'Chappell holds her own teams to the highest standards and has zero tolerance for any kind of aggressive behaviour towards her or her fans.'
Amid a huge backlash the singer responded to Jorginho's post in a video shared to Instagram on Sunday, in which she insisted it was not her personal security and she did not ask anyone to approach the child.
'I'm gonna tell my half of the story of what happened today with a mother and child who were involved with a security guard - who is not my personal security...' she said in the video.
'I didn't even see. I didn't even see a woman and a child. No one came up to me, no one bothered me. I was just sitting at breakfast at my hotel. I think these people were staying at the hotel as well. So the fact that a security guard who is...
'I did not ask the security guard to go up and talk to this mother and child. I did not. They did not come up to me. I did not do anything. It's unfair for security to just assume someone doesn't have good intentions when they have no reason to believe it as there's no action been taken.
'I do not hate people who are fans of my music. I do not hate children, like that is crazy. I am sorry to the mother and child that someone was assuming something.
'If you felt uncomfortable that makes me really sad. You did not deserve that.'
Catherine was quick to share her own side of the story later on Sunday, uploading a series of Instagram videos to explain what she saw happen whilst having breakfast with her daughter.
Jorginho's wife, Catherine Harding, who shares Ada with her ex partner Jude Law, claims the 'aggressive' security guard 'berated' her after her daughter had walked past Chappell's table.
Chappell has insisted she was not aware of the incident, and a new statement has insisted the singer has 'zero tolerance' for such behaviour toward fans;
'I know that Chappell has responded, saying that 'It wasn't her security and that she didn't do it' well, 100 per cent this wasn't a security guard of the hotel that's what I can say,' Catherine said in her video.
'Now I don't know if he's her personal security guard but he was with her, so that is all I know, did she send him to do it? Again, I don't know, I would like to hope not.
'But at the same time you have a responsibility when you are a celebrity that the people who work for you and act on your behalf are acting on your behalf.'
'So would he do that if he didn't have her authority? I don't know. If he does, that's a big problem. because then he is representing her in a way she doesn't want to be represented.'
Catherine added that Chappell was right to say she 'didn't notice anything' because nothing happened and claimed all her daughter did was walk silently past the hitmaker’s table.
'[My daughter] didn't have her phone, she didn't try to take a picture, she didn't do anything, she just looked at [Chappell] and smiled'.
The drama kicked off when Catherne’s husband, former Chelsea and Arsenal footballer Jorginho posted a lengthy statement on Instagram, publicly criticising Chappell’s security.
Catherine went on to recall how a security guard, who she described as 'aggressive and intimidating' soon came over to their table and 'berated' her for being a bad parent.
'He said we should not harass people and all these other things and I did try to explain to him that she was a child and she was just excited to see an artist she liked'.
She explained to him that her daughter, who has a famous father and stepfather, understood 'boundaries' acceptable to people in the public eye, but said the security guard did not listen.
'I hope [Chappell] did not know, I hope she did not send her security over to do this. I really think she is a very very talented artist we liked her a lot we came all the way to São Paulo to watch her show.'
'It was her birthday present, she asked for tickets, it was a little bit ruined because we didn’t go to the show last night but that’s how it is.'
Jorginho previously said that after the incident his step daughter was left 'extremely shaken and cried a lot' and accused the singer of not appreciating her supporters, adding: 'Without your fans, you would be nothing.'
The Daily Mail have contacted Chappell Roan's representatives for comment.
The apology has not gone down well with Ada's mother Catherine, nor with many social media users, who have been quick to point out Chappell's lengthy history of scandals.
Fans have been responding to the incident, comparing her behaviour to that of Taylor Swift and Lady Gaga - who are arguably much bigger stars but never complain about their passionate fans, instead embracing the reality of being famous with all its upsides and downsides.
One penned on X as they reacted to the Chappell news: 'You can't be a pop star without the fame consequences - Taylor Swift gets it about a hundred times worse than Chappell but she has dealt with very differently.'.
Chappell has had an occasionally contentious relationship with her fans, with the artist previously calling out behavior that she considered 'creepy' and 'invasive' in previous social media posts.
In August 2024, around the time of her sudden rise in popularity, she posted a video to TikTok where she said, 'I don't care that abuse and harassment, stalking, whatever, is a normal thing to do to people who are famous or a little famous.'
Amid a huge backlash the singer responded to Jorginho's post in a video shared to Instagram on Sunday, in which she insisted it was not her personal security and she did not ask anyone to approach the child.
Chappell was recently blasted by Boy George over her self imposed boundaries with fans, as he insisted the singer should 'own your fame and cheer up.'
The Culture Club frontman was responding to a viral video which shows Chappell filming herself as she confronts a group of fans who had allegedly been following her around Paris.
The video, filmed by an onlooker, shows Chappell telling her camera that she feels 'disregarded as a human'.
Boy George offered Chappell some advice, writing: 'Yes, it’s annoying at times but so is being ignored and told your a ‘has-been’. Life is always now and I think Chappell looks great but cheer up girl.'
'The world is at your feet stop kicking it! It takes so much more time to say no to a picture or a signature. Boundaries are boring. Break them with the magic of kindness!'