One of America's most-popular convenience stores has received an 'F' grade from the Better Business Bureau (BBB), following several complaints.
Founded in 1912, the BBB is a nonprofit organization established to help consumers find reliable businesses and to encourage operators to conduct themselves ethically.
The BBB rates businesses on a scale from A+ all the way down to F. The ratings system is designed to give consumers an at-a-glance judgment of a company's reliability and ethical conduct and are calculated using 13 weighted factors, including, primarily, complaint history, transparency, time in business, and government actions.
The BBB's latest ratings for Buc-ee's make for concerning reading among anyone associated with the Texas-based convenience store.
As first reported by FOX5 Atlanta, Buc-ee's currently has an "F" rating, amid a raft of complaints from unhappy customers. Buc-ee's is scoring 1.44 out of five on the BBB website's customer review ratings. That score is based on a total of 43 customer reviews. The complaints featured touch on concerns about overpriced items, issues with returning products and poor customer service.
Newsweek has contacted Buc-ee's for comment.
The score stands in stark contrast to the rating Buc-ee's received in the 2025 American Customer Satisfaction Index (ACSI).
Created in 1994 by researchers at the University of Michigan's National Quality Research Center, the ACSI score of each business is calculated using the results of an annual survey of hundreds of thousands of consumers.
More than 400 companies across over 40 industries and multiple economic sectors receive an ACSI score, which serves as a national economic indicator of how satisfied U.S. consumers are with the products and services they purchase.
The ACSI is the only national, cross‑industry measure of customer satisfaction representing the U.S. economy and, by this metric, Buc-ee's fared well, with a score of 79 out of 100 putting it among the top five best-rated convenience stores out of the 24 that are included on the ACSI. The data has yet to be updated in 2026.
The negative BBB rating comes as Buc-ee's continues efforts to expand its operation in the U.S.
According to Fast Company, the chain is set to open new locations in Arizona, Arkansas, Kansas, Louisiana, Nebraska, North Carolina, Ohio.
Sebastian Daily also reported that Buc-ee's is set to open the world's largest convenience store in Fort Pierce, Florida, in 2027. The new store will span 76,245 square feet, about the area of 1.3 football fields, and will break the record the company already holds.
Buc-ee's previously made history when the company opened what, for now, remains the world's largest convenience store, in Luling, Texas. That property spans 75,593 square feet.