A bus company is investigating one of its drivers, who is alleged to have been abusive to a wheelchair user when she was trying to use one of its services.
On 3 March, Sophie Ralphs, 21, attempted to get onto a bus in Shrewsbury when she became stuck.
She said the driver shouted at both her and her carer, and shook her wheelchair as she was trying to get on.
Arriva Buses, which runs the service, said it took allegations of this nature "very seriously."
Ralphs uses a wheelchair as she has cerebral palsy, caused by having pneumococcal meningitis as a baby.
Ralphs said public transport was a "lifeline" for her so if it were to happen again, she might be scared to get on the bus.
"Everybody was staring, so I felt it was like a whole audience was watching me," Ralphs said.
"It's bad enough, people stare anyway. There are daily challenges anyway being a wheelchair user.
"It's the only place that I can actually go without someone driving me anywhere. It gives you some freedom."
The bus driver put the ramp down, but is claimed to have stood partially in the way as Ralphs was trying to board.
She said her chair was "half-on, half-off" and her back wheels became trapped.
The driver then tried to push her chair onto the bus, even though she said she did not want him to.
Her friend and acting carer Ella Knight said she "couldn't imagine" what it felt like for Ralphs, so she spoke up for her.
"He started to shake Sophie's wheelchair and it's an electric wheelchair so it has to be in a certain mode for it to be pushed," Knight said.
"He could have broke her wheelchair."
Knight said other passengers tried to intervene to help, which led to the driver shouting at them.
"I couldn't get to the scanner to scan the pass, so this boy said that he would scan it for us," Knight said.
"The boy went up, said that he was scanning it for us because we couldn't get to the thing, and the driver then yelled at him, basically saying that we needed to pay.
"After it had been explained that Sophie was a wheelchair user, as he could clearly see, I was acting as her carer that day, so we'd had all entitlement to use that pass."
In a statement, Shropshire Council said although it did not run the service, it was "concerned to hear about Sophie's experience and will be contacting the operator".
Arriva Buses UK said "an internal investigation is currently under way."
It continued by saying it "takes allegations of this nature very seriously and will be in contact with the customer directly".